Step 1. 

Log into your portal. 

If you do not know how, please click here

Step 2.

Once you have logged into your portal, from the left menu, click `Users`

Step 3.

You will see under `Group`  if the user is an `Admin` or `Staff``

Click on the next to the user you wish to change.

Step 4.

Click `Edit Member`

Step 5.

On the right-hand side, you will see `Roles`

Change the user's `Roles` to `Reseller admin`

Click `Save`  once you are done.

The user will now be a Reseller admin