FAQ's

Frequently Asked Questions

Why am I seeing a password page when trying to browse?
If you are seeing the below page then it means that Protect cannot identify your homes internet connection address. This typically means your home routers d...
Mon, 27 Jul, 2020 at 8:10 AM
What is my pass phrase?
From time to time you may encounter the below login page. This means that Protect is unable to verify your home's internet connection address. We e...
Mon, 27 Jul, 2020 at 8:11 AM
What is the login token used for?
In the very rare event that your router does not support Dynamic DNS we have a plan for you. We have a Protect Update client, which you can use and install ...
Mon, 27 Jul, 2020 at 8:12 AM
What is dynamic DNS?
Your connectivity provider routinely changes your home's internet connectivity IP address.  There are various reasons for this but what is impo...
Thu, 26 Nov, 2015 at 2:19 PM
How to I retrieve or update my Protect dynamic hostname details?
Please follow the steps outlined below to retrieve or update your Protect Dynamic Hostname details. Click here to log in to The Packet Hub Customer Por...
Mon, 27 Jul, 2020 at 8:12 AM
Why is my router not supported?
If your router has a 'Not Supported' tag it means the router configuration does not allow for the configuration of alternate DNS servers and you t...
Mon, 27 Jul, 2020 at 8:13 AM
How to add a static IP instead of a DYNDNS hostname?
How to add a static IP instead of a DYNDNS hostname To add a client's static IP into Protect instead of the Dynamic DNS hostname provided, follow t...
Mon, 27 Jul, 2020 at 8:17 AM
Protect - Too many request error!
The message "Too many request for your license", means a threshold has been crossed so subsequent requests will therefore be unfiltered i.e everyt...
Mon, 27 Jul, 2020 at 8:18 AM
BadAuth updating DynDns?!
If you are getting `failure: closing connection: <401 Unauthorized>` or `BadAuth Error` when trying to update your DynDNs, please read below which wil...
Mon, 27 Jul, 2020 at 8:19 AM